FAQs

For registration, enter your name, email address, and password. A confirmation link will then be dispatched to the email ID which you will be required to click to verify your account. Once your account is verified, you can purchase any of our Kratom products. We will also keep updating you about our new arrivals, promotional offers, and seasonal discounts through the same medium.

If, at any given time, you wish to unsubscribe from our newsletter or email updates, then you can do so by choosing the ‘Unsubscribe’ option. This is mentioned at the bottom of all the emails sent to you by us.

Just like any other Kratom and CBD site, paying through Credit Card at Kratom Queen isn’t an option, unfortunately. However, there are other alternative options to pay for your purchased goods. These include Cryptocurrencies (such as Bitcoins and USDC), Electronic Checks and Mobile Applications (like Venmo, Zelle and Square Cash App).

Note: To transfer money to the above Apps or buy Cryptocurrencies, you can always use your Cards. These platforms accept all major Debit and Credit Cards, Visa, American Express and Mastercard.

Not satisfied with your order? You can return your parcel within four weeks of purchase by contacting us*. Our Customer Representative will issue a return label bearing your information, which will remain confidential at all stages.

Once the return label is issued to you, drop the product at any specified post offices (in an untampered and original packing). After we receive back the product, our team will closely inspect the condition, and the amount will be fully or partially reimbursed (depending) via the same method you chose to pay through.

Don’t wish to get reimbursed? We will dispatch a Gift or an Exchange Receipt, which you can use to purchase something else instantly or at some point later. And of course, don’t worry! Your payment is secure with us.

1. All products are intended to be sold to mature adults over and above 18 years of age. Any individual below 18 is strictly not allowed to purchase any item.
2. Kratom Queen reserves all rights to cancel any order or supply a less amount without any prior notice.
3. When purchasing from us, you hereby agree to not misuse or resell any of our products under a different name.

As a company, Kratom Queen believes in giving back to the community, which is why a fair share of our profits is generously geared towards charitable causes. This includes giving free of cost supplements every month to those who can’t afford. For more details, you can check our “We Care” section.

1. All International Labor Laws are strictly implemented and enforced throughout- right from the cultivators and harvesters till our delivery men.
2. Our manufacturers and suppliers follow a strict code of conduct that ensures there is no forced labor, discrimination, any inhumane treatment, excessive working hours, or violation of any safety rules and regulations.

We have incorporated various Shipment and Delivery Options for you to choose from.

For your ultimate ease and convenience, we bring you an online Order Tracking Portal. Here you can track your order by entering the specific tracking code provided to you at the time of purchase (in the Confirmation Email). This will display all the information regarding your order status and the expected delivery date and time.

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With Kratom Queen as your online vendor, you do not have to worry about your information being misused, mishandled or leaked. We take full responsibility regarding the security of your payment and general information. For the end to achieve, we have incorporated the latest Secure Socket Layer (SSL) technology to encrypt all your data and have also partnered with Authorize.net. Together we work towards creating and nurturing a safe and reliable network for our customers.

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Visit the Gift Card Section on our website and choose from the options available. Wish to add a personal touch? Write a short message for the receiver in the given comments/message box before you proceed to pay. After the payment of your Gift Card is completed, it will be emailed to your recipient shortly.

As a Receiver of the Gift Card, if you are not sure about which Kratom product to buy or simply wish to utilize it later, then you can always do so. However, bear in mind that these Gift Items might have an expiry limit or date.

If you have received Gift Card, click on the link mentioned at the end of the email. It will redirect you to a page where you can choose what to purchase. Next, you need to create an account for verification and delivery. Add all your purchases to the cart and click on the checkout button where you will be asked to enter the gift card code (also provided in the email). Proceed ahead and select your preferred shipment courier.